Privacy policy

Short version – key information

We value your privacy, but also your time. For that reason we have prepared an abbreviated version of the most important rules concerning the protection of privacy.

  • When you register an account in the store, place an order, file a complaint, renounce the sales contract or just contact us for any reason, you give us your personal data, and we guarantee, that this date shall remain confidential, kept safely and shall not be given to any third parties without your explicit agreement.
  • We only delegate the processing of personal data to tried and trusted entities who offer professional services in the field of data processing.
  • We make use of the Google Analytics tools, which collect data related to the browsing of the webpage, such as the subpages visited, time you spent on the page or links between the subpages. For that purpose, cookie files of Google LLC are used.
  • We make use of marketing tools, such as Facebook Pixel, in order to display advertisments to you. For that purpose we use cookie files provided by Facebook. You may decide if you agree to us using Facebook Pixel in your case by changing your cookie preferences.
  • We make use of cookie files to ensure the proper operation and safety of the web page.

If you find the above information insufficient, you shall find detailed rules below.

Personal data

Your personal data Administrator, as understood by personal data protection laws, is Aarkada Sp. z o.o., Kazimierza Wielkiego 7/5, 65-047 Zielona Góra,  NIP: 9731026740, REGON 363661370, KRS 0000600296.

The purposes, legal grounds and time period of processing of personal data are indicated separately for each purpose of data processing (see the descriptions of the specific purposes below).

Your rights. The GDPR grants to you the following potential rights connected with the processing of your personal data.

  • the right to access your data,
  • the right to amend your data,
  • the right to request deletion of the data,
  • the right to request the limitation of the scope of processing of the data,
  • the right to veto the processing your personal data,
  • the right to transfer the data,
  • the right to fila a complaint to the supervising authority,
  • the right to renounce your consent to process the data, if such consent had been given.

The procedure of exercising these rights have been provided in detail in sections 16 – 21 of the GDPR. We encourage you to take note of these provisions. We believe it is worth pointing out, that the rights listed above are not absolute and are not applicable to every act of personal data processing. For your convenience we have made an effort to highlight the rights available to you with regard to each of the data processing operations.

 

We emphasize that you always retain a single right – in case you believe that violations of data protection laws have occured in the course of processing your personal data, to file a complaint to the supervising authority (the Director of the Office of Data Protection).

At all times, you may also request us to disclose what personal information regarding your person is in our posession and how are they processed. To do so, please send an email to the address info@aarkada.com. However, we made an effort to lay out all the pertinent information in this Privacy Policy. You may also use the mentioned email address in case of any questions regarding the usage of your personal data.

Safety. We guarantee the confidentiality of all personal data granted to us. We ensure to utilise all the necessary means of security and protection of personal data as required of us by personal data protection law. We maintain due dilligence in the course of gathering of personal data and protect them from being accessed by unauthorised persons.

The listing of delegations. We delegate the processing of personal data to the following entities:

  1. UPS Polska sp. z o.o. headquatered in Warsaw (01-122), Prądzyńskiego st. 1/3 –  in order to deliver the order.
  2. Atthost Sp. z o.o., Górna st 40b/11, 09-402 Płock – in order to store the personal data on a server.

All the entities which we charge with processing personal data guarantee to use the necessary means of protection and safety of personal data, as required by provisions of the law.

Purposes and actions during the processing

User account. When setting up an account in the shop, you are required to provide an e-mail address and to define the account password. Giving this data is optional, but necessary to set up the account. By editing your user profile you may give further personal data, such as name, billing address and shipping address. You are not required to provide this data. It is possible to relinquish doing so while still maintaing an account. In such case you will need to enter this data manually when placing an order.

The data entered by you when setting up an account are processed only for the purpose of maintaining the account and allowing you to use it. Providing of this data is supposed to facilitate the process of placing and order in the web store by automatically subistituting data in the order form.

The legal grounds to process your personal data in the user account is the carrying out of the agreement that you enter into based on the Terms of use – sec. 6 par. 1 letter b GDPR.

The data stored in the user account are processed in the WordPress system and stored on the server.

They shall be stored for as long as you maintain the account on the service. After deleting the account the data shall be deleted from the database, with the exception of the data regarding the orders placed.

At any time you may access your personal data processed through your account by logging into your user control panel. After logging in you may, at any time, modify your data, as well as remove it, with the exception of your history of placed orders. At any time you may as well make the decision to remove the account.

With regard to the date stored in the user account, you also have the right to transfer that data, as provided in sec. 20 GDPR.

Orders. When placing an order, you must provide the data that is necessary to process the order, i. e. your given and family name, billing address, delivery address, e-mail, phone number. Granting this data is optional, but necessary to place a valid order.

The data given in relation to the order are processed for the purpose of completing the order (sec. 6 par. 1 letter b GDPR), issuing an invoice (sec. 6 par. 1 letter c GDPR), filing the invoice in our accounting documentation (sec. 6 par. 1 letter c GDPR) and gathering of statistical data (sec. 6 par. 1 letter f GDPR).

The data contained within the order placed via the web store are processed in the Worpress system and stored on the server.

If you have an user account in the web store and the order has been placed via the web store, then the order shall be displayed in your account’s history.

Every order is confirmed by a receipt or invoice.

The orders are also registered in our database for archival and statistical purposes.

The data concerning the orders shall be processed for the time necessary to complete the order, and furthermore until the claims stemming from the sales contract expire. Beyon this period, the data may be further processed for statistical purposes. Please also note, that we are under obligation to store the invoices with your personal data for a period of 5 years from the end of the year when the tax obligation arose.

In the case of the data concerning the orders, you may not amend this data after the order has been delivered. You also may not prohibit us from processing such data or request its removal until the time of the expiration of claims stemming from the sales contract. Similarly, you may not prohibit us from processing the data or request its removal with regard to the data contained in the invoices. However, after the claims from the sales contract expire, you may request us to forfeit the processing of personal data for the purpose of statistics. You may then also request us to remove your data from our database.

With regard to the data concerning the orders you also have the right to transfer the data, as provided in sec. 20 GDPR.

Complaints and renouncing the agreement. When you file a complaint or renounce the sales agreement you provide us with the data contained within the complaint or the declaration of the renouncement of the agreement. It comprises of your name, address, phone number, e-mail address, bank account number.

The data provided to us in connection with a complaint or renouncement of agreement are processed by us for the purpose of processing the complaint or the agreement renouncement procedure (sec. 6 par. 1 let. c GDPR).

This data shall be processed for the period necessary to complete the complaint or renouncement procedures. The complaints and renouncement may be further archived for statistical purposes.

In the case of the data contained in the complaints or declarations of renouncement you do not have the right to amend this data. You may also not prohibit us from processing this data or request its deletion until for the period until the claims from the sales contract expire. After this period, you may, however, prohibit us from processing your data for statistical purposes. You may also then request us to remove your data.

E-mail contact. When you contact us via e-mail, you naturally grant us your e-mail address as the sender address. Furthermore, in the body of your message other personal data may be contained.

In this case your data is processed for the purpose of contacting you, on the grounds of sec. 6 par. 1 let. a GDPR, which means your consent to process the data stems from you having initiated the contact. The legal grounds to process the data after the communicatios has ended is the justified purpose of archiving the correspondence for internal purposes (sec. 6 par. 1 let. c GDPR).

The contents of the messages may be subject to archivisation and we are unable to simply state when it will be removed. You have the right to access the history of correspondence (if it had been archived), and also request its deletion, unless keeping this correspondence is justified by our important intrest (such as defense against potential claims).

Cookies and tracking technology

Our web store, just as nearly all web pages, uses cookie files in order to provide you with the best user experience.

Cookies are small text files, stored on your end device (computer, tablet, smartphone), which may be read by our computer system.

Cookies may be devided into our own and third party cookies.

See more details below.

Consent to cookies. When you first visit the service you will see an information concerning the usage of cookies along with the request to consent to their usage. With a special utility you may manage you cookies in the web store. Furthermore, you may always alter your cookie settings from the level of your browser or disable cookies alltogether. Please note, however, that disabling cookies might lead to difficulties using the shop, as well as many other web services that use cookies.

Own cookies. We use cookies in order to ensure the proper operation of the store, especially to enable the operation of the order procedure, the cart and the user account. We also use cookies to help secure the store, by using the WordFence utility.

Third party cookies. Our store, just like most other modern web pages, takes advantage of functionality provided by third parties, which leads to using third party cookies. We have described the usage of such cookies below.

Analytics and statistics. We use cookies to track stats for the service, such as number of visitors, their operating systems, browsers, browsing time, subpages visited etc. For this purpose we use Google Analytics, which means we use the cookies originating from Google LLC.

Marketing. We make use of marketing tools, such as Facebook Pixel, in order to dispaly advertisements to you. As such, we use cookies originating from Facebook. By changing your cookie settings you may decide if you consent to our use of Facebook Pixel in your case.

Server logs. 

Using the web store means sending queries to the server, which is used to house the webpage. Each of these queries is stored in the server logs.

These logs contain data such as your IP address, date and server time, browser and operating system information. The logs are saved and stored on the server.

The data contained in these logs is not correlated with the specific persons using the web page and are not used by us to identify you.

The server logs are simply a helpful tool for adminstering the website and their content is not revealed to anyone aside from people authorised to manage the website.